aq66 Terms and Conditions

1 General Provisions and Definitions

These terms and conditions ("Terms") form a legal agreement between aq66 ("Platform", "we", "us") and any person ("you", "member", "user") who uses the aq66 website and services.

The key terms used in these Terms are defined below:

• "Platform" — The aq66 website, mobile site, and all associated services.
• "Account" — Your personal user account registered on the Platform.
• "Balance" — The total funds held in your account.
• "Bonus" — Any promotional reward or credit offered by aq66.
• "Wagering Requirement" — The condition specifying the amount that must be wagered before a bonus can be withdrawn.
• "Transaction" — Any deposit, withdrawal, or betting activity.

2 Account Registration and Eligibility

To open an account and use the services on aq66, you must meet the following conditions:

1. You must be 21 years of age or older.
2. All information provided at the time of registration must be truthful, accurate, and complete.
3. Each person may operate only one account. Opening multiple accounts is strictly prohibited.
4. You must notify the Platform immediately if any account-related information changes.
5. You must ensure that you are operating the account on your own behalf and not on behalf of any third party.
6. You must keep your account password and login details completely confidential.

aq66 may request official identity documents (national ID, passport, etc.) for verification at any time. Account activity may be restricted or suspended until satisfactory verification is completed.

3 Deposit and Withdrawal Policy

aq66 provides seamless financial transactions through popular payment methods in Bangladesh. The key terms for deposits and withdrawals are outlined below:

Deposit

• Minimum deposit amount: ৳500 (per method).
• Accepted methods: bKash, Nagad, Rocket, Upay, and bank transfer.
• Deposited funds are generally credited to the account instantly.
• A bonus will be activated after a successful deposit, where applicable.
• Deposits from third-party accounts are not accepted — deposits must come from your own registered payment account.

Withdrawal

• Minimum withdrawal amount: ৳500.
• Withdrawals are generally processed within 10–45 minutes.
• Account verification must be completed before a withdrawal can be made.
• Withdrawals may be restricted until the wagering requirement of any active bonus has been met.
• Withdrawals can only be made to the same method used for the deposit.

4 Bonuses and Promotional Offers

aq66 provides various bonuses and promotional offers for new and existing members. The following terms apply to all bonuses:

• Welcome Bonus: 100% bonus on the first deposit, up to ৳8,000.
• Wagering Requirement: The bonus amount must be wagered 25 times before it can be withdrawn.
• A bonus must be used within a specified period — the bonus will be forfeited if the period expires.
• A bonus offer cannot be claimed more than once.
• Withdrawal of winnings earned using a bonus is subject to meeting the wagering requirement.
• aq66 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• If misuse or manipulation of a bonus is found, the bonus may be forfeited and the account suspended.

Each bonus may have its own specific terms, which will be detailed on the relevant promotion page. You are advised to read those specific terms carefully before claiming a bonus.

5 Gaming Rules and Fair Play

All games available on aq66 are operated fairly and transparently. Members must follow the rules below when participating in gaming activity:

• Each game has its own applicable rules, which can be found in the game interface.
• aq66 reserves the right to void any relevant winnings obtained by exploiting a technical error.
• The use of automated software, bots, or any other automated method is strictly prohibited.
• Using multiple accounts in coordination to take advantage of bonuses or any other form of manipulation is completely prohibited.
• Once a wager is confirmed, it cannot be changed.
• If a wager is left unresolved due to a disconnection, it will be settled according to aq66's system logs.

aq66 regularly monitors gaming activity to ensure fair play. The right is reserved to temporarily suspend an account while an investigation is conducted if any irregularity is detected.

6 VIP and Loyalty Program

The aq66 VIP program has four tiers, with members at each tier enjoying weekly cashback and special benefits:

• Bronze: Up to 0.3% weekly cashback.
• Silver: Up to 0.6% weekly cashback.
• Gold: Up to 0.9% weekly cashback.
• Platinum: Up to 1.2% weekly cashback.

Advancement to a higher VIP tier is determined based on regular active participation and a long-term relationship with the Platform. Cashback is calculated weekly and credited to the account at the designated time. aq66 reserves the right to modify the terms of the VIP program or discontinue it.

7 Prohibited Activities

The following activities are completely prohibited on aq66 and may result in account termination:

• Opening or operating an account with false or misleading information.
• Registering more than one account or operating another person's account.
• Attempting to gain unauthorized access to another member's account.
• Using automated software, bots, or scripts.
• Using the Platform for the purpose of money laundering or any other unlawful financial activity.
• Attempting to fraudulently claim bonus or promotion benefits.
• Attempting to compromise the Platform's security systems or harassing other members.

8 Privacy and Data Protection

aq66 places the highest importance on protecting your personal information. All transactions and data exchanges on our Platform are secured using SSL encryption technology.

To learn more about how your personal information is collected, stored, and used, please read our Privacy Policy. By using the Platform, you also accept the terms of that Privacy Policy.

We will never ask you directly for your password or full banking details. If anyone asks you for such information, notify our support team immediately.

9 Account Suspension and Closure

aq66 may suspend or fully close an account in the following circumstances:

• In the event of a breach of any provision of these Terms.
• If fraudulent or suspicious activity is detected.
• In the case of providing a false identity or false information.
• At the member's own request (voluntary account closure).
• In the case of a self-exclusion request under the responsible gaming policy.

Upon account closure, any valid balance (not related to any prohibited activity) will be returned to the member, subject to the verification process. You may also request closure of your account at any time through the support team.

10 Responsible Gaming

aq66 is firmly committed to responsible gaming practices. We encourage our members to enjoy gaming in a healthy and controlled manner.

• Members can set daily, weekly, or monthly deposit limits on their accounts.
• A temporary break (Cool-off) or long-term self-exclusion can be used when needed.
• If signs of gaming addiction appear, contact the support team immediately.

To learn about our full responsible gaming policy and tools, visit our Responsible Gaming page.

11 Limitation of Liability

aq66 is not liable for the following:

• Loss caused by technical failures, server downtime, or internet disconnection.
• Loss resulting from sharing your own login details with others.
• Third-party payment processing delays or failures.
• Disruptions caused by unforeseen circumstances (Force Majeure) such as natural disasters or cyber attacks.

In any circumstance, aq66's maximum liability will be limited to the amount of actual funds held in your account.

12 Dispute Resolution

For any dispute or complaint, please contact our customer support team first. We are committed to resolving any issue quickly and fairly.

• Complaints can be submitted via live chat or email.
• Received complaints will be reviewed within the designated timeframe.
• An effort will be made to find a solution acceptable to both parties.
• If a satisfactory resolution is not reached, all legal remedies remain available.

If you have any doubts or questions about any part of these Terms, see our FAQ page or contact the support team directly.

13 Right to Amend Terms

aq66 reserves the right to change, amend, or update these terms and conditions at any time. Any changes will be communicated via a notice on the Platform.

Continued use of the Platform after updated terms are published will be taken to mean that you have accepted the new terms. If you do not agree with the changes, you may request closure of your account.

The most recently updated terms will always be available on this page. The latest version takes precedence over any earlier version.

14 Contact Us

For any questions or clarifications regarding these terms and conditions, please contact our support team:

• Live Chat: Available 24/7 in Bengali — chat directly from any page on the Platform.
• Email: [email protected]

Our team is always ready to help with any issues or questions you may have.