🛡️ Safe Gaming Policy

Responsible gaming at aq66 is our commitment

Play safely while keeping enjoyment within its limits — aq66 stands by you at every step, for a healthy and happy gaming experience.

Why is responsible gaming important?

Online gaming can be an enjoyable form of entertainment — but it is not always suitable for everyone at all times. aq66 believes that the pleasure of gaming is complete only when it stays within control. Responsible gaming means maintaining full control over your budget, your time and your emotions. Participating in casino games should be purely for entertainment, not as a solution to any financial problem.

On the aq66 platform we are committed to building a culture of responsible gaming. To ensure the mental well-being and financial safety of all our members, we have put several effective protection measures in place. Using these tools is your right — and they are completely free.

Remember: responsible gaming is not a sign of weakness — it is the mark of a wise player. Start your responsible gaming journey at aq66 today.

Age verification is mandatory The aq66 platform is for people aged 21 and above only. We verify age at registration and minors are not permitted to create accounts. A request to parents and guardians — keep your devices and account details secure so that minors cannot gain access.

Our protection tools

Deposit Limit

You can set a maximum daily, weekly or monthly deposit amount. Once set, this limit takes effect immediately. If you want to increase a limit, a specified waiting period must pass — this is for your own financial safety.

Time-Out Feature

If you feel you need a short break, temporarily suspend your account for anywhere from 24 hours to 30 days. No betting or deposits are possible during this time. A time-out gives you a chance to step back and reconsider.

Self-Exclusion

If you feel you need a longer break, choose self-exclusion. You can close your account for anywhere from 6 months to permanently. You do not need to give any reason for making this decision — we carry it out with respect.

Loss Limit

Decide in advance how much you are willing to lose within a set period. When that amount is reached, the system will notify you. This is an effective way to avoid overspending in an emotional moment.

Reality Check Reminder

You will receive a notification at set intervals reminding you how long you have been playing and how much you have won or lost so far. This alert keeps you aware.

Contact the Support Team

Our support team is available 24/7 on live chat in English for any responsible gaming matter. Your privacy is fully protected — speak freely.

Warning signs of problematic gambling

If any of the following signs appear in you, seek help now. Acknowledging the problem is the first step toward a solution.

  • Feeling the urge to play again after a loss in order to win back the money you lost.
  • Hiding the amount you play or lying about it to family or friends.
  • Using gaming funds to cover essential expenses such as rent, groceries or medicine.
  • Being unable to control gaming even after trying to stop.
  • Turning to gaming as a way to escape anxiety, loneliness or stress.
  • Neglecting work, studies or personal relationships to spend long hours playing.

Golden rules for safe gaming

1

Set your budget first

Before you start playing, decide the maximum amount you will spend. This budget is for entertainment only — never use money set aside for essential expenses.

2

Stick to your time limit

Set an alarm. When the time is up, stop playing — whether you are winning or losing. The time-out feature helps you do exactly this.

3

Keep your emotions in check

Do not increase your bets out of anger or frustration after a loss. Stop playing during emotional moments and keep a clear head.

4

Remember that winning is not guaranteed

Every game is chance-based. No strategy or system guarantees 100% wins. Play for enjoyment, not for the promise of profit.

5

Take regular breaks

Take at least one break every hour. Get up, drink some water, go for a walk. Focus and judgment decline during long sessions.

How to activate the protection tools?

After logging in to aq66, go to Account Settings and find the "Responsible Gaming" section. From there, follow the steps below to activate the protection tool of your choice:

Log in

Log in to your aq66 account and click the profile icon at the top right.

Open Settings

Select "Account Settings" from the menu and go to the "Responsible Gaming" tab.

Choose your limit

Pick what you need — deposit limit, loss limit, time-out or self-exclusion.

Confirm

Enter the amount or duration and press "Confirm" — the relevant limit will take effect immediately.

If you need assistance, our support team is available 24/7 on live chat to guide you through the entire process — no questions asked.

If you need help find us

You are not alone — we are here

If you feel any concern about your gaming, do not try to face it alone. The aq66 responsible gaming support team is ready to listen in complete confidence. Share your situation openly with our support team — they will help you take the right steps.

Contact us on live chat for an immediate response. Alternatively you can reach us by email: [email protected]

Email Support

[email protected]

Live Chat

Available in Bengali 24/7

Responsible gaming FAQ

Responsible gaming is a practice where you consciously enjoy gaming within a set budget and time. aq66 provides protection tools such as deposit limits, self-exclusion, time-out and loss limits, which you can activate at any time from your account settings.

Log in to aq66, open "Account Settings" from the profile menu and go to the "Responsible Gaming" tab. There you can set a daily, weekly or monthly limit. It takes effect as soon as you confirm it. Reducing a limit is immediate, but increasing one requires a waiting period.

Your account will be reactivated according to the self-exclusion period you chose. If you selected 6 months, you can apply to return after that period ends. However, if you chose permanent self-exclusion, your account cannot be recovered. Your balance remains secure during this period and can be withdrawn once it ends.

No. The aq66 platform is strictly for people aged 21 and above. Age is verified at registration and minors are not permitted to create accounts or take part in any gaming activity. Any attempt to violate this rule will result in the account being closed.

Your balance and bonus status are preserved during a time-out. However, if an active bonus expires while the time-out is in effect, it may lapse. Contact our support team before activating a time-out if you want more details on this.

Start by speaking with them calmly and let them know about the responsible gaming tools available at aq66. If needed, contact our support team — they will offer advice in complete confidence. In serious situations, seeking help from a professional mental health specialist is advisable.

Enjoy safely the world of aq66 games

Follow the responsible gaming rules and play with enjoyment. Cricket betting, slots or live casino — everything on your terms, in your control.

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