Data Protection Policy

aq66 Privacy Policy

The security of your personal information is our highest priority. This policy fully describes how your information is collected, stored, and used on the aq66 platform.

Last Updated: January 2026

This privacy policy applies to all services, websites, and applications of aq66. By continuing to use aq66, you are considered to have accepted all terms of this policy.

1. Introduction and Purpose

aq66 is a trusted online gaming and betting platform in Bangladesh. We take the privacy of our users very seriously. The purpose of this privacy policy is to clearly inform you what kind of information aq66 collects, why it is collected, and how that information is used and kept secure.

By using aq66's services, you acknowledge that you have read this privacy policy and understood its terms. You must be at least 21 years of age, and it is your responsibility to comply with the applicable laws of Bangladesh.

This policy may change from time to time. If changes are made, we will publish a notice on the website. It is therefore advisable for you to visit this page regularly.

2. Information We Collect

aq66 collects various types of information in order to provide safe and proper services. The types of information are described in detail below.

2.1 Personal Identification Information

During account registration and identity verification, we collect the following information:

  • Full name (as per national identity card)
  • Date of birth (to verify minimum age of 21 years)
  • Email address
  • Mobile number
  • Residential address
  • National identity card or passport number (for KYC verification)

2.2 Financial Information

For transaction processing, we collect:

  • bKash, Nagad, Rocket, or Upay account number
  • Bank account details (where applicable)
  • Transaction history and amounts

Please note that the minimum deposit and withdrawal amount at aq66 is ৳500. We never store your full card number or banking password under any circumstances.

2.3 Device and Browsing Information

Information collected automatically for service improvement:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Cookie and session data
  • Time spent on the site and pages visited

2.4 Gaming Activity Information

  • Betting history and amounts
  • Game play patterns and preferences
  • Win and loss records
  • Bonus claims and usage details

3. Purpose of Information Use

aq66 uses collected information for the following legitimate purposes:

3.1 Service Delivery and Management

  • Creating, verifying, and managing accounts
  • Processing deposits and withdrawals
  • Ensuring smooth delivery of gaming services
  • Providing and managing bonuses and promotions
  • Managing VIP programs and loyalty rewards

3.2 Security and Fraud Prevention

  • Verifying user identity (KYC — Know Your Customer)
  • Complying with anti-money laundering (AML) regulations
  • Detecting and preventing suspicious activity
  • Preventing access by minors

3.3 Communication and Support

  • Providing customer service (24/7 live chat and email)
  • Sending important account-related notifications
  • Promotional messages (subject to your consent)

3.4 Service Improvement

  • Analyzing and improving the user experience
  • Identifying and resolving technical issues
  • Supporting the development of new products and services

4. Information Sharing and Disclosure

aq66 never sells or rents your personal information to third parties. However, information may be shared on a limited basis in the following circumstances:

4.1 Service Partner Organizations

Necessary information may be shared with trusted service providers who assist with payment processing, technical support, and fraud prevention. These organizations operate under strict confidentiality agreements and may only use the information for the specified purpose.

4.2 Legal Obligations

Information may be disclosed to comply with court orders, regulatory authority requests, or applicable legal requirements. This is part of aq66's legal responsibility.

4.3 Business Transfers

Information may be transferred in the event of a company merger, acquisition, or asset transfer. In such circumstances, aq66 will notify you in advance.

4.4 Responsible Gaming Support

As part of responsible gaming program management, necessary and limited information may be shared with problem gambling prevention organizations, always within the framework of applicable law.

5. Data Security Measures

aq66 takes industry-standard technical and organizational measures to protect your information. Our security infrastructure is as follows:

  • SSL Encryption: All communications on the site are protected by 256-bit SSL/TLS encryption, making it extremely difficult for third parties to intercept data.
  • Data Encryption: Stored sensitive information is kept in an encrypted state.
  • Access Control: Only authorized personnel have access to specific information.
  • Regular Security Testing: Regular security audits are conducted to identify system vulnerabilities.
  • Firewall and Intrusion Detection: Advanced firewall and real-time monitoring systems are in place.
  • Password Hashing: User passwords are never stored in plain text; advanced hashing methods are used.

Even so, no digital system is entirely free of risk. Use a strong password for your account security and do not share your login information with anyone.

6. Cookie Policy

Cookies and similar tracking technologies are used on the aq66 website. Cookies are small text files stored on your device.

6.1 Types of Cookies We Use

  • Essential Cookies: Essential for the core functionality of the website, such as maintaining login sessions.
  • Performance Cookies: Help analyze site usage to improve service quality.
  • Preference Cookies: Remember your preferences and settings, such as language preference.

You can control or reject cookies through your browser settings. However, disabling essential cookies may affect some functionality of the site.

7. Data Retention Period

aq66 retains your personal information only for as long as necessary. Guidelines for the retention period of various types of information are given below:

  • Account Information: While the account is active and for a specified period after closure as required by law.
  • Financial Transaction Records: Retained long-term in accordance with applicable laws and regulations.
  • KYC Documents: For the period required to meet regulatory obligations.
  • Gaming Logs: For a limited period for dispute resolution and system improvement.
  • Marketing Information: Until you withdraw your consent.

8. Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access Information

You may request to view your personal information held by aq66 at any time. To do so, contact [email protected] or use the 24/7 live chat support.

8.2 Right to Correct Information

If there is any discrepancy or error in your information, contact us to have it corrected. Ensuring accurate and up-to-date information is in our mutual interest.

8.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations, ongoing disputes, or the need to prevent misuse.

8.4 Right to Opt Out of Marketing Communications

You may stop receiving promotional emails or messages at any time. To do so, use the unsubscribe link in the email or contact the support team directly.

9. Minor Protection

aq66's services are strictly for those aged 21 and above. We give the highest priority to protecting minors.

  • The age verification process is strictly followed during registration.
  • A national identity card or passport is required as proof of age during KYC verification.
  • If a minor creates an account by mistake and it comes to our attention, the account will be closed immediately.
  • We do not knowingly collect or store information from any minor.

If you suspect a minor known to you is using aq66, notify us immediately at [email protected].

10. Third-Party Links and Services

The aq66 website does not contain links to any third-party websites. However, our payment service providers (bKash, Nagad, Rocket, Upay, etc.) follow their own privacy policies. Their respective policies will apply when transacting with these platforms.

Our game providers (such as Pragmatic Play, Evolution Gaming, Spribe, etc.) maintain their own security and privacy standards. aq66 is not responsible for the policies of these providers.

11. Policy Changes and Updates

aq66 reserves the right to amend or update this privacy policy as needed. For significant changes, we will notify you in the following ways:

  • A notice will be published on the website.
  • An update may be sent to your registered email.
  • The date of the change will be noted at the top of this page.

Continuing to use aq66 after a change is made will be considered acceptance of the updated policy. It is therefore recommended that you visit this page regularly.

12. Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

Our privacy team will respond to your request as soon as possible. For more information about responsible gaming or account management, please visit our Responsible Gaming page.